My new car experience is now officially dead.
Just got off the phone with my insurance company, and when supplying the information for my new Subaru I was asked by the agent what model I bought. I said “Forester.” She said, “Oh, that’s what my mom bought, but she’s been in over and over because it burns so much oil.”
So here is where we stand now.
1. Subaru America contacted the dealer, learned what they could, but then came back to me and said “Just keep the car in oil burning protocol.” This is exactly what I knew they would say. Hold the corporate line. The fact that my car is brand new and finds itself in a 1200 mile oil burning protocol apparently doesn’t seem strange to anyone.
2. When I picked up the car at the dealership I inspected the paperwork to make sure that all THREE issues were noted properly. I noticed the paperwork said “…client declines to perform test at this time may schedule future event.” I did actually agree to start the procedure, so I had them change the paperwork to note this.
3. Then something truly remarkable happened. As I was going through the paperwork someone from service came over. I explained that I was checking details but that I was confused by the oil consumption. This person said “Back in the day, we use to have to put a quart of oil in every 800-1000 miles.” I said “I’m not talking about back in the day, I’m talking about my brand new car, today.” “Totally normal,” he said. “What?” I asked. “That’s totally normal oil consumption.” I said “Wait, you mean burning so much oil that my oil light comes on and your dealership service department tells me NOT to drive the car, then has it towed back to the dealer……that is normal?” “Totally normal,” he responded. I then ask, very politely, if he would repeat what he said because I was having trouble believing what I was hearing. “Totally normal,” he said.
4. Over the next hour I met with three different managers at the same dealership, all of whom said “No, that is NOT normal oil consumption.”
5. A manager at the dealership said someone else had recently purchased the same vehicle, with the same options, and had the exact same issues.
I actually really don’t want to say this or even think this, but this is certainly the last time I ever purchase a Subaru vehicle. If I didn’t stand to lose $7000 I would get rid of the car today.(This really sucks because a healthy Forester is a capable, fun vehicle as are all the Subie models.) The real downer is the time and energy required to deal with this nonsense. I cancelled my upcoming trip to New Mexico because now I need to stay around Southern California for however long it takes to drive 1200 miles. I’m sitting here dreaming of a miraculous recovery. The seals miraculously tighten up, the rings self medicate and the engine remedies its consumption problem.
I think I see a project and book about this little adventure in the near future.
Stay tuned for the next chapter as there have been additional mechanical developments and shoddy service issues, believe it or not. Live and learn.