I am without my new car once again.
I dropped the car at the dealership effectively “bookending” my weekend with service appointments. I felt positive. They told me the service manager at this new dealership was a “Forester Whisperer,” and could diagnose just about anything. I told them keep it as long as they need. No rush. In fact I didn’t want this car back unless they diagnose what is causing the stutter, which in my mind is directly related to the oil consumption. The car “stuttered” the entire way to the dealership on Friday morning. (Something is happening when the car sits.) And the engine sounds different from drive to drive.
And now…I get the call from Subaru. “We can’t replicate the problems.”
It’s amazing what you find out when you reach out to the general public. What did I learn? I’m not alone. These are known issues. I’ve been in contact with several others with the exact same car with the exact same issues. As you would expect, each owner gets a different story from Subaru. “Low rpm stumble,” and excessive oil consumption seem to be tied together in 6-speed manual models.
Found this on a forum…..this was written by someone else with the same car and exact same issues.
Finally picked up my subaru from the dealer and waiting for senior rep to call me back with options reguarding my bucking issue that they have no fix for. Drove up to the mountains for a few days. After driving it for a couple hours straight and shifting plenty climbing the mountains, I can confirm I too have rev hang/increase on my 2017 6 speed 2.5i
And just tonight, I noticed my engine getting really loud when using it to control my hill descent at around 2500 rpms. I’ll check my oil when I fill up to see if THATS an issue too. Like the above poster, this is the ONLY car that “checks all the boxes” for me. So I’m really bummed out that it’s been such a problem so far. 480 miles on odo. Subaru called me Thursday to tell me they’d call me Tuesday. Then they called me Tuesday to tell me they’d call me Friday. They called me today to tell me they’d call me Monday. Brand new car. $30,000. Doesn’t run properly. And still no answers from subaru. Not a happy customer.
I’ve also spoken to several former dealership people, asking for advice as to how to navigate this situation. Each has expressed confusion about Subaru’s response, or lack of response. What you hear immediately is “This is a buyback vehicle.”
I’ve spoken to a Lemon Law attorney in Los Angeles, and the ball is ready to roll. Subaru can play games by saying “We can’t diagnose anything,” but I will just keep returning it to the dealership until they find the actual issue. At this point, in this condition, the car is of no use to me.
If you are still thinking of Subaru just don’t buy a manual transmission, at least in the Forester. Brand new Crosstrek might be okay, which is the only other manual they offer in the “big three,” of Outback, Forester and Crosstrek. Also, you might get a good one or a bad one. Get them to note that if you have oil consumption issues it’s an automatic buyback, no three strikes you’re out or bogus “1200-mile oil burn test,” because then, like me, you are trapped with a faulty vehicle.
I didn’t ask for this. Nor is there any benefit for me to have to endure this buying experience. I’m in the for long haul. I will continue to write about this and share this story because I’m lucky. I have a lifestyle that allows for me to fight this. I know there are others out there who aren’t so fortunate.
I feel bad for some of the people involved because I know they just want me to go away, and I know that most of the cars Subaru makes are good. There doesn’t seem to be any urgency to really diagnose the problem. I asked yesterday if my only option was to drive it until something truly horrible happened, like the motor gives our or blows up, and was told that would help them narrow down the cause.